R24MYR Privacy Policy

1. Introduction

Welcome to the r24myr Privacy Policy page. We, the management of r24myr, are committed to protecting your personal information and respecting the privacy rights of every user who trusts our platform. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and global industry best practices.

By using R24MYR services — whether through our website, mobile app, or any other channel we provide — you agree that your information will be collected and used as described in this Privacy Policy. If you do not agree, please discontinue use of our services and contact us for further guidance.

We regularly review this policy to ensure it remains relevant, accurate, and aligned with the latest legal and technological developments. Any material changes will be communicated to you via email or an in-platform notice before they take effect.

2. Information We Collect

R24myr collects various categories of information to ensure we can provide services that are safe, seamless, and suited to your needs. This information is collected transparently and only for legitimate purposes.

2.1 Information You Provide Directly

• Registration information: full name, identification card number, date of birth, gender
• Contact information: email address, phone number, residential address
• Financial information: bank account number, bank name, account holder name
• Identity verification documents: a copy of your MyKad, passport, or other required KYC documents
• Communication information: records of your correspondence, complaints, and feedback to our support team

2.2 Information Collected Automatically

While you use our platform, our systems automatically record the following technical information for security and service improvement purposes:

• IP address and associated geographic location
• Device type, operating system, and web browser version
• Pages visited, visit duration, and navigation patterns
• Login and logout session data
• Gaming activity records and transaction history

3. How We Use Your Data

Every piece of information we collect has a clear purpose and will not be used beyond the stated scope. r24myr uses your data for the following purposes:

• Account management: create, verify, and securely maintain your account
• Transaction processing: process deposits, withdrawals, and other financial activities accurately and efficiently
• Identity verification (KYC): fulfil legal compliance obligations related to anti-money laundering
• Platform security: detect and prevent fraud, unauthorised access, and suspicious activity
• Customer support: respond to enquiries, handle complaints, and provide technical support
• Service improvement: analyse usage patterns to improve the user experience
• Marketing communications: send promotions, offers, and platform updates (with your consent)
• Legal compliance: meet the reporting and audit requirements of relevant authorities

4. Data Storage and Security

We implement comprehensive technical and organisational measures to ensure your personal data is always protected against unauthorised access, loss, or misuse.

4.1 Security Measures

• Data encryption using 256-bit SSL/TLS protocol during transmission
• Password storage using strong hashing algorithms
• Two-factor authentication (2FA) for user account and internal system access
• 24/7 security monitoring with intrusion detection systems
• Regular security audits by independent experts
• Restricted access to personal data — authorised staff only

4.2 Data Retention Period

R24myr retains your personal data for as long as necessary to fulfil the original purpose of collection or as required by law. Financial transaction data is retained for a minimum of seven (7) years in accordance with Malaysian legal requirements. Upon account closure, personal data will be deleted or anonymised within a reasonable period, unless otherwise required by law.

5. Sharing Data with Third Parties

In the course of platform operations, R24MYR may share certain information with selected third parties. All such sharing is done on a strictly need-to-know basis and is subject to rigorous confidentiality agreements.

5.1 Parties That May Receive Your Data

• Payment service providers: to process your deposits and withdrawals securely
• Technology service providers: hosting, cybersecurity, and platform infrastructure
• Relevant authorities: when required by law, court order, or criminal investigation
• Auditors and professional advisors: for financial audit and legal compliance purposes

We never share your data with third-party advertisers without your explicit consent. Every service provider we work with is bound by a data protection agreement that requires them to safeguard your information to a standard no less than our own.

6. Use of Cookies

R24myr uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential cookies: required for core platform functions such as login and session management
• Performance cookies: help us understand how users interact with the platform for continuous improvement
• Functional cookies: save your preferences such as language and display settings
• Analytics cookies: analyse traffic and usage patterns in aggregate and anonymised form

You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the R24MYR platform.

7. Your Rights as a User

As an r24myr user, you have certain rights regarding your personal data. We fully respect and support these rights.

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your data under certain legally permitted circumstances
• Right to restrict processing: request that we restrict how we process your data
• Right to object: object to the processing of your data for direct marketing purposes
• Right to withdraw consent: withdraw consent at any time without affecting the validity of prior processing

To exercise any of the above rights, please contact our privacy team through official support channels. We will address your request within 30 days of receipt.

8. Children's Privacy

R24myr services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that a child's personal data has been collected without parental or guardian consent, we will take immediate steps to delete that information.

If you believe your child has provided us with personal information without your knowledge, please contact us immediately so we can take appropriate action.

9. Changes to This Privacy Policy

R24myr reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the way we conduct business. Any material changes will be communicated to you via a prominent notice on the platform or by email to the address registered in your account.

Your continued use of r24myr services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the R24MYR privacy team is ready to assist. We are committed to providing professional and timely responses to all privacy-related enquiries.

You may also refer to the FAQ us for answers to frequently asked questions, or visit the Responsible Gaming to learn more about our commitment to user safety and wellbeing.